FAQ

Questions, answered.

Everything on what MyEKC is, how it works, EVA and EVA Coach, pricing, and getting started. Don’t see your question? Ask us directly.

About MyEKC
What is MyEKC? +
MyEKC is easy-to-use, cloud-based software that captures how your business actually works — your processes, policies, and roles — so your team can execute consistently without depending on what’s in someone’s head. EVA, the built-in AI, helps you create and improve it all.
Who is MyEKC for? +
Three groups: small business owners who want their business to run on systems, business coaches who help clients implement, and partner firms (fractional CFO, HR, or operations) who serve small businesses and want a branded platform of their own.
Is MyEKC software, coaching, or AI? +
It’s software at its core, with EVA AI built in. Coaching is available if you want guidance — either EVA Coach (AI) or a human coach or partner — but you can absolutely build your system on your own.
Do I need to be technical to use it? +
No. The platform is built to be simple, and EVA does the heavy lifting — you answer a few questions and it builds the documentation for you.
Is it cloud-based? Can my team use it anywhere? +
Yes. MyEKC is cloud-based and available 24/7. Every user has their own secure login and sees only the pages relevant to their role, and everything is sortable and searchable.
Is my information secure? +
Each user signs in with their own secure login, and role-based access means people see only what applies to them. See our Privacy Policy for how we handle data.
How it works
What are the three hubs? +
Processes (how work gets done and who owns it), Company Policies (your standards and full employee handbook), and Job Performance Agreements (each role’s responsibilities and what success looks like).
What are personalized dashboards? +
Each person gets a role-based dashboard showing exactly the processes and policies relevant to them — so no one wades through what doesn’t apply to their job.
Can I see who has read and accepted a policy or process? +
Yes. Employees digitally accept their processes, performance agreements, and policies — each with a date stamp — so you know exactly who’s caught up and who still needs to. Built-in reporting tracks it by person, team, and hub.
Can I communicate with my team through MyEKC? +
Yes. Send company-wide announcements, or direct text and email to an individual or a specific group when it’s appropriate.
Does MyEKC help with onboarding new employees? +
Yes — new hires follow documented processes from day one and see exactly what their role needs, so they get productive in a fraction of the usual time.
Does MyEKC have reporting? +
Yes. Built-in reporting shows engagement and progress across your team — by person, team, and hub — so you can see how your system is actually being used.
EVA & EVA Coach
What is EVA? +
EVA is your company’s AI expert, available on every page of MyEKC. She answers questions about your processes, policies, roles, and training — grounded in your real company knowledge, not the open internet — and helps you build and improve processes as you work.
What’s the difference between EVA and EVA Coach? +
EVA helps your people work inside MyEKC — writing processes, finding answers, checking policies, tracking training. EVA Coach is a thought partner for owners and leaders: she learns what you’re trying to accomplish, looks at what’s already built, and helps you decide what to work on next. EVA answers “help me do this thing.” EVA Coach answers “help me think this through.” They share one conversation, so you can move between them without starting over. EVA Coach is included in your first month, then optional at $249/month.
Can EVA improve processes I already have? +
Yes. With the EVA Process Partner, paste a process from almost any source and EVA improves and formats it in minutes — or start with just an idea or a name, and EVA guides you.
How does EVA learn about my business? +
Beyond the processes and policies you build, an EVA Content page lets you add your own documents and information — so EVA becomes a well-informed thought partner specific to your company.
Does EVA just give generic internet answers? +
No. EVA’s answers are drawn from your actual processes, policies, and people — plus anything you add on the EVA Content page — so you get guidance you can act on, not generic advice.
What is an AI Request? +
An AI Request is each message, question, instruction, or follow-up you send to EVA or EVA Coach during a conversation. Building one process usually takes several — your first instruction, then each refinement. Your MyEKC tier sets how many you get each month: 250 on Basic, 500 on Pro, 1,000 on Business. Move up a tier any time.
Do I need a subscription to use EVA Coach? +
Yes — EVA Coach works inside MyEKC, so she comes with any active subscription. She’s included in your first month; after that she’s optional at $249/month, and you can add or drop her any time.
Does EVA Coach replace a human coach? +
No. EVA builds, EVA Coach guides, human coaches lead. EVA Coach keeps the plan between sessions and helps you think through what’s next; a certified coach brings judgment, challenge, and a relationship that grows over time. Many leaders use both.
Can EVA Coach help me set up my company? +
Yes. Tell her about your departments, positions and people. She organizes it, suggests reporting lines, flags anything missing, and — once you approve — imports it directly. No spreadsheet to download and re-upload.
Pricing & getting started
How much does MyEKC cost? +
MyEKC comes in three tiers, each with 5 users and EVA built in: Basic $69/month (250 AI Requests), Pro $89/month (500), Business $129/month (1,000). Yearly is ten months’ price — $690, $890 or $1,290. Additional users are $3 each per month, pro-rated. See full pricing.
Is there a free trial? +
Yes — 14 days free, with everything switched on: the platform, EVA, and EVA Coach. You pick your MyEKC tier when you sign up; nothing is charged until day 15, and we email you on day 11 before anything happens.
What’s included when I start? +
Your first month includes EVA Coach at a discounted $180 (normally $249). She helps you get your organization set up in conversation — departments, positions, people, reporting lines — and, when you approve, imports it directly. Then she helps you decide what to build first. From month two, your bill is simply your tier.
Which MyEKC tier should I choose? +
Basic ($69/mo, 250 AI Requests) if you’re documenting steadily. Pro ($89/mo, 500) while you’re actively building out your system — most owners start here. Business ($129/mo, 1,000) when your whole team is using EVA every day. Move up any time; the difference is pro-rated.
How much is EVA Coach? +
$249/month, with unlimited conversations. She’s included in your first month at $180 so your setup goes well; after that she’s optional. Add or drop her whenever you like.
Can I add more users? +
Yes — 5 users are included, and additional users are $3 each.
Coaches & partners
I’m a business coach — how would I use MyEKC? +
You get certified, then bring MyEKC to your clients: you coach, they build their systems in the platform, and EVA Coach supports the work between sessions. There’s always a next process, which keeps engagements going. See the Coaches page.
Can I get certified? +
Yes — MyEKC offers a coach certification (Levels I, II, and III) built inside the platform itself, so you learn the system by running it.
Can I white-label MyEKC for my firm? +
Yes, for established partners. You operate your own instance of MyEKC and can replace or modify the MyEKC brand with your own. Each of your clients gets their own separate instance, and clients can add their own logo too. See the Partners page.
How does the partner and client instance model work? +
As a partner, you run your own instance (you can add EVA Pro and EVA Coach to help your professionals onboard MyEKC with each client). Each client gets their own separate instance — typically with EVA built in — that they run day to day.
Support
How do I get help? +
Email support@myekc.com any time, or use the contact form to reach us.
Can I see a demo? +
Yes — request a demo through our contact page and we’ll walk you through MyEKC with real processes.